Warranty Return Center Team Lead
Warranty Return Center Team Lead
Debrecen, HU
Responsibilities:
> Coordinate the professional activities of the team members (customer claims, analizes of returned parts 0-km and from feld) and to allocate resources in order to ensure quality results
> Respresents customer needs towards the entire organization
> Motivates, retains and ensures systematic follow-up on personal development and target achievment for his/her direct reports,
> Sets the personal targets and objectives for his/her organization
> Gives input to the plant strategy definition
> Responsible for the annual planning of resources
> Drives the daily operation in his/her area of responsibility
> Contributes to the continous improvement of the plant processes
> Ensures and supports the process control execution and monitor effectiveness
> Responsible for communication towards customers and internal/external parties
Requirements:
> Degree in Quality Management or Electric Engineering field
> At least 2-3 years of relevant experience
> Knowledge of IATF 16949 requirements
> Knowledge of Quality and Project Management tools
> Knowledge of Problem Solving Methodologies
> Communication and presentation skills
> Command of English language
Why should you choose us? Let us share some reasons!
> Happy Friday: we choose a Friday every month related to different themes and we treat our colleagues with food and drink specialties.
> Fruit Day: we vitalize our colleagues with fresh fruit at least once a month.
> Coffee and tea consumption: all colleagues can drink coffee and tea free of charge, moreover, they can choose from several options.
> Service discount system: our colleagues can take advantage of discounts at several local service providers just by presenting their badge card.
> Camp allowance: we know how difficult childcare is during the summer holidays, therefore we financially support the camping of children.
> School start contribution: this way we alleviate the financial burden on families with children so that school starting should remain a pleasant experience for everyone.
> Corporate bus service: we help our colleagues to get to work with shift-aligned bus services
> Electric charging stations: colleagues arriving with electric vehicles can charge their batteries free of charge.
> Family Day: a community building day when everything is about family; We take care of you regarding programs, food and drink, colleagues just need to have fun.
> Green Week challenge: for a whole week, we will show the world what we are doing to protect our environment.
> Sport & Health Week: with sports opportunities, educational lectures and screening tests, we call the attention to the importance of a healthy lifestyle.
> Movie nights: four times a year we invite our colleagues to watch movies together, we pay for the cinema ticket.
> Football team: our team represents our company in the local small-field football league, but we also participate in the Automotive Football Cup and the Deutsche League in Debrecen.
> Bike Club: We relax together on bike tours, on commonly defined weekends we jump on two wheels and have different lengths of bike tours.