Resident Customer Service Engineer Jr

Resident Customer Service Engineer Jr

Job ID:  21576

Cuautla, MX




Customer Service Engineer Jr


Job ID: 12809


Location: México


Customer Service Engineer Jr


To be the first touch point for our Customer as Vitesco´s representative in case any complaint is araised either from OEM´s or Tiers 1 within her/his local region. Also as Vitesco´s representative the RCSE Jr. Is responsible for implementing/Executing /coordinating any containment action required at any time.
Responsible for 0km data management/registration in VTQS.


Main activities: 

▪Obtains all relevant evidences and performs initial analysis for Quality issues at the customer site
▪  Responsible to provide evidence (parts, analysis elements, labels, pictures, etc) in a timely manner to Vitesco´s  Plant for deeper analysis.

▪ Keeps clear communication and open channels between Customer's Assembly plant and Vitesco´s plant in a timely manner.

▪ Coordinates containment activities at the customer site (i.e. sorting activities, inspections etc.).

▪ Supports the 8D results communication (if needed) at the customer site.



Electronics Engineering, Mechanical Engineering, Industrial Engineering
Technical education & more than 5 years of experiency in the Automotive industry

At least Technical education & more than 5 years of experiency in the Automotive industry



Advanced English C1

Geometrical tolerances, blueprints interpretation

Analysis of non confirming product, Electronic circuits, Electrical diagrams

Negotiation, effective communication, time management

ISO / TS 16949, 8D, FMEA, Control Plan, VDA 6.3, SPC






Working Time: Completo


Business Unit: Calidad


Department: Calidad


Your Contact Partner: Tesoro A. Sánchez

Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion drivetrains, Vitesco Technologies makes mobility clean, efficient, and affordable. The product range includes electrified drivetrain systems, electronic control units, sensors and actuators, and exhaust -gas aftertreatment solutions. In 2021, Vitesco Technologies recorded sales of €8.3 billion and employs around 37,000 employees at about 50 locations worldwide. Vitesco Technologies is headquartered in Regensburg, Germany.