IT Workplace Support Technician

Job ID: 35990

Location: Seguin

Salary Classification: SG 7

Title: IT Workplace Support Technician

Location: Seguin, TX (On-site)

Temporary Position: Duration 12 Months

THE COMPANY

Vitesco Technologies is a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility. With smart system solutions and components for electric, hybrid and internal combustion drivetrains, Vitesco Technologies makes mobility clean, efficient, and affordable. Our Seguin, TX location is seeking a highly self-motivated and detail-oriented Intern to join our team.

Are you ready to shape tomorrow with us?

THE POSITION  

Provides support for IT systems, mobile phones for the entire enterprise environment. Office and Shopfloor.
 

CORE RESPONSIBILITIES

• Maintain IT services up and running and provide technical support to end users based on defined Information Technology standards, provide support to all areas to improve business processes whenever possible.
• Provide technical and maintenance support for hardware (connected to the network) and software used in all areas.
• End user support for all technical aspects of Information Technology Infrastructure (IT IN) - PCs, Printers, Network, Voice, etc.                                                                             
• Responsible of the implementation of standard IT configuration, processes, and tools.
• Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims.
• Assist new members of the team providing training regarding activities and services in accordance with the established standard procedures
• Responsible to comply with Information Technology Information Security (IT IS) guidelines.
• Problem analysis and solution.
• Communicate and follow up on the usage of standard IT processes and tools with customers/ end users.
• Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.         
• Add and maintain users on the network, assigning application access, ensuring security, and maintaining their configurations are within standards
• Assist in other areas of a project, as needed, including requirements gathering, design, testing, system and documentation 

ADDITIONAL FUNCTIONS

• Assist in the management of the infrastructure, including, network, servers, storage, backup, and other infrastructure related activities.
• Assist the enterprise network environment with a focus on availability, reliability, and performance.

BASIC QUALIFICATIONS

• 3 or more years experience
• Advanced knowledge on O365 applications (Outlook, Teams)
• Advanced knowledge on user account management in Active Directory.
• Advanced knowledge on Identity and Access Management.
• Basic knowledge of connectivity services like (BPA, VPN)
• Basic knowledge of network services (DNS/ DHCP)
• Basic knowledge on OS such as Windows Server 2012/2016.
• Basic knowledge on incident management

PREFERRED QUALIFICATIONS

• Associate's/Bachelor’s degree in IT, Systems Engineering or similar
• Working knowledge of Unix & Linux operating Systems and Scripting is a plus.
• Working knowledge of virtualization (VMware & Vcenter) is a plus.
• Working knowledge of management software, active directory infrastructure.
• Working knowledge of network concepts.
• Ability to work independently and prioritize multiple tasks
• Strong, clear, written, and verbal communication skills

Strong time-management skills with the ability to manage multiple priorities     

Working Time: Full time 

Business Unit: Information Technology 

Department: VT_SEG_CF_IT 

Your Contact Partner: Kenneth R Cummings